One of the positive outcomes of 2020 was that companies pivoted their focus to their existing clients. After all, without clients there is no business.
In this fun and engaging keynote replay from #B2BMX, customer experience coach and former B2B/B2C marketing executive Dan Gingiss will share how client experience can be your company’s ultimate competitive advantage as well as provide new and credible marketing opportunities.
Take a listen to learn how to:
- Apply an easy, five-step framework for creating remarkable, shareable experiences and converting clients into marketing advocates;
- Reduce churn and increase customer lifetime value;
- Talk about client experience in your marketing; and
- Leverage examples from other successful companies across industries.